OVERVIEW
Protocol involves etiquette on a local and international scale, and the practice of good manners on a daily basis. It evolved as a result of old traditions, when in the early days of civilization hospitality was extended to an arriving guest. Today it is particularly important because it does not only cover the ceremonial rules that are followed during official functions and how to behave on these special occasions, but also provide a set of established rules of courteousness that are to be respected in the society.
Business in the 21st century is global and working people of all nationalities and cultures are brought into contact with one another. Different countries, states and institutions have different rules about acceptable behaviour and ignorance of these rules lead to unnecessary misunderstandings and conflicts. Confidence comes from knowing you are doing the right things right. Therefore, this course will help its participants know the facets of modern protocol, etiquette and understand global business practices.
WHO TO ATTEND
MD/CEOs, Permanent Secretaries, Directors of Government Departments, Chiefs of Protocol, Directors of Protocol, Protocol Officers, Protocol Assistants, Executive Secretaries/Assistants, Personal Assistants, Office Managers, Office Assistants, Public Relations Officers, Managerial Assistants, Call Centre Managers, Strategic Planning Assistants, Clerks and Administrative Assistants.
OBJECTIVES
At the end of the programme, participants in addition, should be able to:
- Understand the foundations of Protocol
- Explain the importance of national symbols
- Apply the orders of seniority in government and in the institution
- Understand protocol observations when hosting VIPs
- How to dine with class, etc
- Advance in modern Protocol & etiquette
- Advance in modern trends
- Manage exposure to international platforms and global networking
- Fit into every official outing
OUTLINE
- Understanding the Principles of Protocol & Diplomacy
- Official Table of Precedence
- Practical Programme Arrangements
- Global Dinning Etiquette
- Golden Rules of Good Business Manners
- Interacting with VIPs
- Etiquette of the Telephone
- Business to Business Protocol
- Dress Guidelines for Men: When to Wear What
- National Symbols and their Significance
- Official Forms of Address and Titles
- Seating at Formal Dinners and Banquets
- Gift Policies
- Dealing with People Face-to-Face
- Etiquette of the Written Word
- The Dynamics of Culture Diversities
- Diplomatic Occasions
- Dress Guidelines for Women: When to Wear What